Frequently Asked Questions

THE FORMULA

How long will my body butter last? Free from preservatives, your body butter has a shelf life of 6 months from when it's made to order.

How should I store my body butter? Store in a cool, dry place. Excess heat will change the texture of the butter, but it will still melt and moisturize your skin. Do not let moisture get into your jar as it will create an environment for bacteria and ruin your batch!

Why does my body butter feel a little gritty? This is natural! Gritty body butter is the result of temperature, and only temperature changes, during the handmade process. As soon as the body butter warms against your skin, the gritty texture will disappear.

ORDERS

Do you offer bulk orders? Yes! Our Body Butter Melts make great favours for parties, showers, and even corporate events! Please send an email to info@chemnist.com with the desired quantity, shipping address, and delivery date.

Do you offer wholesale pricing? Yes! We love working with other businesses to make sure their vision in-store or online comes to life. Check out our wholesale information here and email info@chemnist.com to place an order.

There was an issue with my order - how do I get in touch? For general inquiries, please contact support@chemnist.com.

Should you have any issues with damaged items due to shipping, please send us an email with photo documentation of the damage at support@chemnist.com within 3 days of delivery, and we will try to resolve the issue immediately.